Cinnamon Citadel Kandy

ex. Chaaya Citadel Kandy

No 124, Sirmath Kuda Ratwatte Mawatha, Kandy, Sri Lanka, 2000  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Cinnamon Citadel Kandy

Wi-Fi
Parking

On-site parking

Luggage storage
24-hour

Late check-in

24-hour reception

24-hour security

Food/ Drinks

Outdoor dining area

Poolside snack bar

Pub

Cafe

Shuttle

Airport shuttle

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Overview

The stylish Cinnamon Citadel Kandy offers quiet guest rooms close to Royal Palace of Kandy, Kandy City Center Shopping Mall and Bogambara Stadium. The hotel opened its doors in 1983 and was remodeled in 2012.

The city center is 30 minutes' walk of the property. A stadium and entertainment venues are stroll from the hotel.

The hotel allows quick access to mountains and a valley.

Cinnamon Citadel Kandy can be reached in 60 minutes by car from Mawella Lagoon airport.

Rooms

This property comprises 119 rooms featuring deluxe triple room, superior twin room and twin room with television, a laptop-size safe, climate control, a private balcony and complimentary wireless internet. The guestrooms look out on the river. They also have a fridge and coffee/tea makers available for self-catering.

Eat & Drink

At the restaurant international dishes are served. Guests can try refreshing drinks in the snack bar.

Services

The hotel also offers cars and bicycles for rent.

Relax

The property awaits guests with a spa centre, a sauna and a Jacuzzi. Active travelers will appreciate a fitness centre and a gym available on site.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Free public parking is possible on site.

Year renovated:   2012.  Number of rooms:   119.

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Facilities

General

  • Non-smoking rooms
  • Wi-Fi
  • On-site parking
  • Safe deposit box
  • 24-hour reception
  • Late check-in
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Elevator
  • Currency exchange
  • Gift/Newsstand

Sports & Fitness

  • Fitness center
  • Billiards/ Pool tables
  • Table tennis
  • Squash

Services

  • Airport shuttle
  • Room service
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Tours/Ticket assistance
  • Doctor on call
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • Full board
  • Paid breakfast
  • Restaurant with air conditioning
  • Pub
  • Cafe
  • Poolside snack bar
  • Outdoor dining area

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Business services

Children's facilities

  • Cribs available
  • Paid babysitting/ Child services
  • Children's pool

Leisure facilities

  • Outdoor swimming pool
  • Garden area
  • Spa & wellness center
  • Sauna
  • Jacuzzi
  • Reflex massage

Room facilities

  • Individual air conditioning
  • Paid in-room safe
  • Mini-bar
  • Connecting rooms
  • Living room
  • Sitting area
  • Terrace
  • Balcony
  • Wardrobe
  • Tea and coffee facilities
  • Bottled water
  • Turndown service
  • Chaise lounges
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Steam shower
  • Hair dryer
  • Slippers
  • Room toiletries

Self-catering

  • Refrigerator

Bedroom

  • Down comforter

Media

  • Internet television
  • International calls
  • Direct dial telephone
  • AM/FM alarm clock

Policies

CHECK-IN / CHECK-OUT

Check-in from 2 pm FREE
Check-out until 12 pm FREE

Children and extra beds

One child
0 - 5 years
Existing bedding FREE
Extra bed FREE
One child
Extra bed USD 50
Maximum capacity of cribs and extra beds depends on the room you book. Please check room details before you make a reservation.

Pets

Pets are not allowed.

How to reach hotel

hotel Cinnamon Citadel Kandy Kandy location
Show big map »

Hotel Address:

No 124, Sirmath Kuda Ratwatte Mawatha, Kandy, Sri Lanka, 2000

Get directions
City Center
  • Kandy
    1.7 mi
Airports
  • Mawella Lagoon (DIW)
    34.9 mi
  • Sigiriya Slaf Base (GIU)
    45.4 mi
Train Stations
  • Kandy railway station
    1.3 mi
Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2012
  • Number of rooms:
    119

Hotel Awards

Sri LankanHOTEL AWARDSHighly RecommendedKandyCinnamon Citadel Kandy

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Sri Lanka

Use Badge

Rooms and availability

Standard Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 2 Single beds

  • Check Prices
Room Description:

Standard|Standard Double Room

Standard Triple Room
  • Max occupancy:

    2 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Room Description:

Standard|Standard Triple Room

Cinnamon Citadel Kandy photos Room
Superior Double Room
  • Room size:

    315 sq. feet

  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • 24-hour room service
    • Balcony
    • Air conditioning
    • + More
  • General:High speed internet
  • Individual air conditioning
  • Safe deposit box
  • Laundry services
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Fan
  • Tiled/marble floor
  • 220/240 V AC
  • Trouser/pants press
  • Interconnecting doors
  • Fire alarm
  • Wheel chair accessible
  • Telephone
  • Turndown service
  • Bathroom:Bathroom
  • Hair dryer
  • Toilet
  • Bedding:Down comforter
  • Dining:Mini-bar
  • Coffee/tea maker
  • Kettle
  • Refrigerator
  • Media:Satellite TV
  • Wake up service
  • Data ports
  • Wireless keyboard
Room Description:

Superior|Superior Room - Breakfast & dinner included

Cinnamon Citadel Kandy photos Room
Superior Triple Room
  • Room size:

    315 sq. feet

  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons, 1 Double bed and 1 Single bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Seating area
  • Fan
  • Tiled/marble floor
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Toilet
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:TV
  • Wake up service
Cinnamon Citadel Kandy photos Room
Deluxe Room
  • Room size:

    390 sq. feet

  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Bathtub
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Seating area
  • Fan
  • Tiled/marble floor
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Toilet
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:TV
  • Wake up service
  • DVD player
Room Description:

Deluxe|DELUXE ROOM + Half Board

Cinnamon Citadel Kandy photos Room
Deluxe Triple Room
  • Room size:

    390 sq. feet

  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons, 1 Double bed and 1 Single bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Bathtub
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Seating area
  • Fan
  • Tiled/marble floor
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Toilet
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:TV
  • Wake up service
  • DVD player

Cinnamon Citadel Kandy Location

Legend
  • Current hotel
  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

Click the hotel to go to the main hotel page.

Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

What's nearby

Popular areas

  • Kandy Lake 3000 ft
  • City Center1.7 mi

Train stations

  • Kandy railway station1.2 mi

Shopping areas

  • Kandy City Center Shopping Mall1.2 mi

Monuments and Landmarks

  • Kandy Central Hospital3700 ft
  • Bahirawakanda Vihara Buddha Statue4300 ft
  • Kandy Clock Tower1.1 mi
  • National Museum1.4 mi
  • Sri Dalada Maligawa1.4 mi
  • British Garrison Cemetery1.6 mi
  • Kandy View Point1.6 mi
  • Kandy Pogolla Reservoir1.7 mi

Stadiums

  • Asgiriya Stadium4000 ft
  • Bogambara Stadium1.4 mi

Museums

  • Kandy Museum1.4 mi
  • Kandyan Art Association & Cultural Centre1.6 mi
  • Ceylon Tea Museum2.6 mi

Parks

  • Udawatta Kele Sanctuary1.3 mi
  • Royal Palace Park1.4 mi

Public parking

  • Temple of Tooth Relic1.4 mi
  • Lakeside Adventist Hospital1.9 mi

Local attractions

  • Kandy Lake1.3 mi
    Centre of Kandy City, Kandy
  • Temple of the Tooth 1.4 mi
    Palace Square, Kandy
  • National Museum Kandy1.5 mi
    National Museum, Kandy, Central Province, Kandy
  • Maha Vishnu Devalaya1.3 mi
    Temple Square, Kandy
  • Natha Devale1.4 mi
    Temple Square 20000, Kandy
Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2012
  • Number of rooms:
    119

Hotel Awards

Sri LankanHOTEL AWARDSHighly RecommendedKandyCinnamon Citadel Kandy

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Sri Lanka

Use Badge

Hotels nearby
Kandy City Hotel
3 stars
2 km
Sharon Inn Kandy
2 stars
3 km
Ozo Kandy Hotel
4 stars
3 km
Cities nearby

Cinnamon Citadel Kandy Reviews

Guest reviews are submitted by our customers after their stay at Cinnamon Citadel Kandy

Average guest rating

7.8out of 10
Fabulous
Based on 86 reviews

Rating by category:

Location
8.5
Value
7.8
Service
8.4
Rooms
8.7

Guest reviews

  • Family with children
    5.0

    Had a decent pool and variety at buffet

    Restaurant was too crowded and appeared to be a meeting place for local residents… All rooms had connecting doors and walls were not sound proof - we could hear the television from next doors till late at night. We had specifically asked for a double room with a king size bed as we were travelling with our 4 year old daughter and we were shown to a room where 2 single beds were placed together to make a double bed. When I complained and insisted I was told all rooms are the same and they dont really have rooms with king size beds. I found this extremely unfair - why would the hotel accept our booking when they clearly couldnt cater to our needs. We were later moved to another room where they said we could have a double bed but after moving there with our luggage it was same situation…2 single beds with a double bed mattress.

  • Group of friends
    9.2

    it's very nice , good view to the river

    the road was very long and narrow to go from the hotel to city center

  • Family with children
    8.8

    Lovely location. Nice pool area. Good buffet breakfast. Good sized room

    Staff not always aware of cost for children for evening buffet. Triple room had 3 single beds - as family would have preferred a double and a single. Out of city location meant it was dificult to find hotel - there were signs coming out of Kandy but they were a bit hit and miss

  • Family with children
    5.0

    Except the location its not good place to stay

  • Family with children
    4.2

    Nice lake view

    Poor bathrooms, clogged sink and tubs, daily problem of ants. We wanted to reduce the stay but had booked online so they charged us full price instead of giving us a break. Very few restaurants, too far from city and in room dining closed at 10 :(

  • Family with children
    7.0

    Place was very clean but the food was not tasty.

  • Single
    4.2

    just pool nothing else

    when i checked into the hotel i was given a room with a strange smell. after a lot of effort i was able to change my room. the hotel is no where close to what it looks like in the pics on the web. it is far from the city centre and the blue river water shown in the pics is indeed quiet muddy. the pool is good. restaurants close quiet early and there is not much to do at the hotel after 9pm. their accounting methodology for bill is also quiet different from the rest of the world i.e. they levy tax on tax.

  • Couple
    8.8

    Very good facility with different options for eating (a la carte restaurant, buffet restaurant, and bar overlooking the swimming pool serving very good dishes), Room was large clean and comfortable. Great value for money. Very good swimming pool, Pleasant view on the river. relaxing atmosphere.

    Twin beds in a double room, I consider it a downside.The location is out of the center of town (need taxi to get there, about 15-20 min drive),this could be not convenient for some. Not a boutique hotel, many tour groups there, not issue for me could be for others.

  • Single
    7.4

    Very calm & quite place to enjoy

  • Older travelers
    7.8

    Beds hard but mattress topper supplied on request which mad it very compfrtable Excellent staff

  • Family with children
    8.2

    Very clean rooms and bathrooms. A/c systems working perfectly, good breakfast selection, great pool with attached pool for kids.

    No gym or health club. Limited activities for kids ( only pool). It would have been better to have a kid's play area since the hotel has enough landspace to make one.

  • Group of friends
    6.6

    Quite decent and comfortable hotel but it would benefit from a refurbishment - a bit dated in its architecture friendly staff nice pool

    Hotel is a few km away from the center spa needs full refurbishment

  • Family with children
    7.4

    When we booked with booking,com we had requested an extra bed in the room but the hotel had not received the message. Despite this they agreed to put an extrea bed in the room which was a bit of a squeeze and they did not charge us it. The staff were friendly and helpful and the room was clean with complimentary coffee and tea provided. Also quality towels and a good hair dryer. We were sorry we hadn't used this hotel as our base for touring the various temples... in the area. This was without doubt one of the best hotels we stayed at for the price.

  • Family with children
    8.8

    A very good hotel with polite staff, relaxing location,good big rooms and a really good buffet

  • Group of friends
    8.8

    Generlly very nice, nothing to complain. Surrounding was good, enjoyed the live music, good food, helpful staff. Comfortable and spacious rooms.

    Did not like the surchages which we had to pay without taking part in the events. No complaints

How to reach hotel

hotel Cinnamon Citadel Kandy Kandy location
Show big map »

Hotel Address:

No 124, Sirmath Kuda Ratwatte Mawatha, Kandy, Sri Lanka, 2000

Get directions
City Center
  • Kandy
    1.7 mi
Airports
  • Mawella Lagoon (DIW)
    34.9 mi
  • Sigiriya Slaf Base (GIU)
    45.4 mi
Train Stations
  • Kandy railway station
    1.3 mi
Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2012
  • Number of rooms:
    119

Hotel Awards

Sri LankanHOTEL AWARDSHighly RecommendedKandyCinnamon Citadel Kandy

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Sri Lanka

Use Badge