Enter your dates to see prices

Cinnamon Citadel Kandy

ex. Chaaya Citadel Kandy

No 124, Sirmath Kuda Ratwatte Mawatha, Kandy, Sri Lanka, 2000  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
^

Cinnamon Citadel Kandy

Wi-Fi
Parking

On-site car park

Luggage storage

Luggage storage

Locker room

24-hour services

24-hour reception

24-hour security

Food/ Drinks

Outdoor dining area

Poolside snack bar

Pub

Cafe

Snack bar

Shuttle

Airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor swimming pool

Overview

The stylish 4-star Cinnamon Citadel Kandy offers an ideal spot in a charming area close to entertainment venues and golf courses. Featuring ancient architecture, the hotel was renovated in 2012.

The venue is 4.2 km away from Ceylon Tea Museum. The city center lies within 3 km from the venue.

The hotel features a spectacular location with proximity to a river and a botanical garden.

Fast access to Mawella Lagoon airport within 60 km is provided.

Rooms

The property comprises 119 luxurious guestrooms with a sweeping view on the mountain. Bathrooms with a shower, a hairdryer and complimentary toiletries are featured in every room.

Eat & Drink

The a la carte restaurant provides delicious meals.

Services

The hotel offers bicycle and car rentals to all guests.

Relax

On-site children facilities feature cribs, babysitting and a pool. Squash and table tennis as well as a gym and a fitness centre will help travelers keep fit.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Public parking is possible on site for free.

Year renovated:   2012.  Number of rooms:   119.

Read moreLess
This field is required.
Email not defined
 Open
WRITE A QUICK REVIEW
Very Bad Excellent
1 2 3 4 5 6 7 8 9 10
Rate this hotel
YOUR IMPRESSION OF THE HOTEL

In general

Pros

Cons

YOUR DETAILS
First Name
Email
Cancel
To get your review moderated and published, please read our Terms and Conditions.

Facilities

General

  • Non-smoking rooms
  • Wi-Fi
  • On-site car park
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Locker room
  • Lift
  • Currency exchange
  • Gift/Newsstand

Sports & Fitness

  • Fitness centre
  • Surfing
  • Sailing
  • Tobogganing
  • Skiing
  • Billiard tables
  • Table tennis
  • Squash

Services

  • Airport shuttle
  • Room service
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Wake up service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining

  • Full board
  • Continental breakfast
  • Restaurant with air conditioning
  • Pub
  • Cafe
  • Poolside snack bar
  • Snack bar
  • Outdoor dining area
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Paid babysitting/ Child services
  • Board games
  • DVDs/ Videos for children
  • Children's menu
  • Children's pool
  • Children's play area

Spa & Leisure

  • Outdoor swimming pool
  • Casino
  • Entertainment
  • Garden area
  • Leisure/ TV room
  • Spa & wellness centre
  • Sauna
  • Jacuzzi
  • Massage

Room features

  • Individual air conditioning
  • In-room safe
  • Mini-bar
  • Living room
  • Sitting area
  • Terrace
  • Balcony
  • Wardrobe
  • Tea and coffee facilities
  • Turndown service
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Shower
  • Hair dryer
  • Slippers
  • Room toiletries

Self-catering

  • Refrigerator

Bedroom

  • Down comforter

Media

  • Internet television
  • International calls
  • Direct dial telephone
  • AM/FM alarm clock

Policies

CHECK-IN / CHECK-OUT

Check-in from 2 pm FREE
Check-out until 12 pm FREE

Children and extra beds

One child
0 - 5 years
Existing bedding FREE
Extra bed FREE
One child
6 - 12 years
Extra bed USD 50
Maximum capacity of cots and extra beds depends on the room you book. Please check room details before you make a reservation.

Pets

Pets are not allowed.

How to reach hotel

hotel Cinnamon Citadel Kandy Kandy location
Show big map »

Hotel Address:

No 124, Sirmath Kuda Ratwatte Mawatha, Kandy, Sri Lanka, 2000

Get directions
Airports
  • Mawella Lagoon (DIW)
    34.9 mi
  • Sigiriya Slaf Base (GIU)
    45.4 mi
Train
  • Kandy railway station
    1.3 mi
Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2012
  • Number of rooms:
    119

Hotel Awards

Sri LankanHOTEL AWARDSHighly RecommendedKandyCinnamon Citadel Kandy

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Sri Lanka

Use Badge

Rooms and availability

Cinnamon Citadel Kandy photos Room
Superior Twin Room
  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds, 2 Single beds or 1 Double bed, Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • 24-hour room service
    • Balcony
    • Air conditioning
    • + More
  • General:High speed internet
  • Individual air conditioning
  • Safe deposit box
  • Laundry services
  • Slippers
  • Terrace
  • Work desk
  • Seating area
  • Ironing facilities
  • Fan
  • Tiled/marble floor
  • 220/240 V AC
  • Trousers press
  • Interconnecting doors
  • Fire alarm
  • Wheel chair accessible
  • Telephone
  • Turndown service
  • Bathroom:Bathroom
  • Hair dryer
  • Toilet
  • Bedding:Down comforter
  • Dining:Mini-bar
  • Coffee/tea maker
  • Kettle
  • Refrigerator
  • Media:Satellite TV
  • Wake up service
  • Data ports
  • Wireless keyboard
Cinnamon Citadel Kandy photos Room
Superior Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Seating area
  • Fan
  • Tiled/marble floor
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Toilet
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:TV
  • Wake up service
Cinnamon Citadel Kandy photos Room
Deluxe Room
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, 1 Single bed, Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Smoking
    • Shower
    • Non-smoking
    • Bathtub
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Slippers
  • Balcony
  • Seating area
  • Fan
  • Tiled/marble floor
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Toilet
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:TV
  • Wake up service
  • DVD player
Room Description:

Deluxe|Deluxe Twin Room (2 twin beds)

Cinnamon Citadel Kandy photos Room
Deluxe Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Bathtub
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Seating area
  • Fan
  • Tiled/marble floor
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Toilet
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:TV
  • Wake up service
  • DVD player
Standard Double Room
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, Sleeping arrangements for 3 persons, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Smoking
    • Non-smoking
    • + More
  • General:Wi-Fi
Room Description:

Superior|Double Room With Child Extra Bed - Superior Room

Standard Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Room Description:

Standard|Standard Triple Room

Superior Twin Room for Single Use
  • Max occupancy:

    1 person

  • Check Prices
Room Description:

Twin room sole use

Superior Single Room
  • Max occupancy:

    1 person

  • Bed type:

    1 Single bed

  • Check Prices
Room Description:

Single room

Cinnamon Citadel Kandy Location

Legend
  • Current hotel
  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

Click the hotel to go to the main hotel page.

Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

Local attractions

  • Kandy Lake1.4 mi
    Centre of Kandy City
  • Pallekele International Cricket Stadium7.0 mi

Near the hotel

  • Bahiravokanda Vihara Buddha Statue4500 ft
    Hotel information
    • Check-in:
      from  2 pm
    • Check-out:
      until  12 pm
    • Year renovated:
      2012
    • Number of rooms:
      119

    Hotel Awards

    Sri LankanHOTEL AWARDSHighly RecommendedKandyCinnamon Citadel Kandy

    According to guest reviews, the hotel has been rated as
    Best Luxury Hotels in Sri Lanka

    Use Badge

    Cities nearby

    Cinnamon Citadel Kandy Reviews

    Guest reviews are submitted by our customers after their stay at Cinnamon Citadel Kandy

    7.8
    FabulousBased on104 reviews

    Rating by category:

    Location
    8.5
    Service
    8.4
    Rooms
    8.7

    Guest reviews

    • Family with children
      5.0

      Had a decent pool and variety at buffet

      Restaurant was too crowded and appeared to be a meeting place for local residents… All rooms had connecting doors and walls were not sound proof - we could hear the television from next doors till late at night. We had specifically asked for a double room with a king size bed as we were travelling with our 4 year old daughter and we were shown to a room where 2 single beds were placed together to make a double bed. When I complained and insisted I was told all rooms are the same and they dont really have rooms with king size beds. I found this extremely unfair - why would the hotel accept our booking when they clearly couldnt cater to our needs. We were later moved to another room where they said we could have a double bed but after moving there with our luggage it was same situation…2 single beds with a double bed mattress.

    • Group of friends
      9.2

      it's very nice , good view to the river

      the road was very long and narrow to go from the hotel to city center

    • Family with children
      8.8

      Lovely location. Nice pool area. Good buffet breakfast. Good sized room

      Staff not always aware of cost for children for evening buffet. Triple room had 3 single beds - as family would have preferred a double and a single. Out of city location meant it was dificult to find hotel - there were signs coming out of Kandy but they were a bit hit and miss

    • Family with children
      5.0

      Except the location its not good place to stay

    • Family with children
      4.2

      Nice lake view

      Poor bathrooms, clogged sink and tubs, daily problem of ants. We wanted to reduce the stay but had booked online so they charged us full price instead of giving us a break. Very few restaurants, too far from city and in room dining closed at 10 :(

    • Family with children
      7.0

      Place was very clean but the food was not tasty.

    • Single
      4.2

      just pool nothing else

      when i checked into the hotel i was given a room with a strange smell. after a lot of effort i was able to change my room. the hotel is no where close to what it looks like in the pics on the web. it is far from the city centre and the blue river water shown in the pics is indeed quiet muddy. the pool is good. restaurants close quiet early and there is not much to do at the hotel after 9pm. their accounting methodology for bill is also quiet different from the rest of the world i.e. they levy tax on tax.

    • Couple
      8.8

      Very good facility with different options for eating (a la carte restaurant, buffet restaurant, and bar overlooking the swimming pool serving very good dishes), Room was large clean and comfortable. Great value for money. Very good swimming pool, Pleasant view on the river. relaxing atmosphere.

      Twin beds in a double room, I consider it a downside.The location is out of the center of town (need taxi to get there, about 15-20 min drive),this could be not convenient for some. Not a boutique hotel, many tour groups there, not issue for me could be for others.

    • Single
      7.4

      Very calm & quite place to enjoy

    • Older travelers
      7.8

      Beds hard but mattress topper supplied on request which mad it very compfrtable Excellent staff

    • Family with children
      8.2

      Very clean rooms and bathrooms. A/c systems working perfectly, good breakfast selection, great pool with attached pool for kids.

      No gym or health club. Limited activities for kids ( only pool). It would have been better to have a kid's play area since the hotel has enough landspace to make one.

    • Group of friends
      6.6

      Quite decent and comfortable hotel but it would benefit from a refurbishment - a bit dated in its architecture friendly staff nice pool

      Hotel is a few km away from the center spa needs full refurbishment

    • Family with children
      7.4

      When we booked with booking,com we had requested an extra bed in the room but the hotel had not received the message. Despite this they agreed to put an extrea bed in the room which was a bit of a squeeze and they did not charge us it. The staff were friendly and helpful and the room was clean with complimentary coffee and tea provided. Also quality towels and a good hair dryer. We were sorry we hadn't used this hotel as our base for touring the various temples... in the area. This was without doubt one of the best hotels we stayed at for the price.

    • Family with children
      8.8

      A very good hotel with polite staff, relaxing location,good big rooms and a really good buffet

    • Group of friends
      8.8

      Generlly very nice, nothing to complain. Surrounding was good, enjoyed the live music, good food, helpful staff. Comfortable and spacious rooms.

      Did not like the surchages which we had to pay without taking part in the events. No complaints

    How to reach hotel

    hotel Cinnamon Citadel Kandy Kandy location
    Show big map »

    Hotel Address:

    No 124, Sirmath Kuda Ratwatte Mawatha, Kandy, Sri Lanka, 2000

    Get directions
    Airports
    • Mawella Lagoon (DIW)
      34.9 mi
    • Sigiriya Slaf Base (GIU)
      45.4 mi
    Train
    • Kandy railway station
      1.3 mi
    Hotel information
    • Check-in:
      from  2 pm
    • Check-out:
      until  12 pm
    • Year renovated:
      2012
    • Number of rooms:
      119

    Hotel Awards

    Sri LankanHOTEL AWARDSHighly RecommendedKandyCinnamon Citadel Kandy

    According to guest reviews, the hotel has been rated as
    Best Luxury Hotels in Sri Lanka

    Use Badge