Cinnamon Citadel Kandy

ex. Chaaya Citadel Kandy

No 124, Sirmath Kuda Ratwatte Mawatha, Kandy, Sri Lanka, 2000  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Cinnamon Citadel Kandy

Free Wi-Fi

Free Wi-Fi in rooms

Parking

Valet parking

Luggage storage
24-hour

Late check-in

24-hour reception

24-hour security

Food/ Drinks

Outdoor dining area

Poolside snack bar

Pub

Cafe

Shuttle

Airport shuttle

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Overview

The stylish Cinnamon Citadel Kandy is a great place in a lively area of Kandy. Founded in 1983, the hotel underwent a renovation in 2012.

The property is about 15 minutes' walk of Sri Dalada Maligawa, Bahirawakanda Vihara Buddha Statue and Kandy Central Hospital. A 30-minute walk to the center of Kandy.

Enclosed by a palace and monuments, the hotel offers a breathtaking view over the river.

Cinnamon Citadel Kandy can be reached in 60 minutes by car from Mawella Lagoon airport.

Rooms

Guests at Cinnamon Citadel Kandy are accommodated in rooms with television, a laptop-compatible safe, climate control, a private balcony and free Wi-Fi. These non-smoking guestrooms have marble floor and fine furniture.

Eat & Drink

International dishes are served in the lounge restaurant. Guests can relax in the snack bar serving refreshing drinks.

Services

An elevator, a storage room and a car park together with a meeting room and a business center are offered.

Relax

Cinnamon Citadel Kandy delights guests with a spa center, a sauna and a Jacuzzi. A fitness centre and a gym as well as squash and table tennis are available on the premises.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Free public parking is possible on site.

Year renovated:   2012.  Number of rooms:   119.

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Facilities

General

  • Non-smoking rooms
  • Free Wi-Fi
  • Paid parking
  • Safe deposit box
  • 24-hour reception
  • Late check-in
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Elevator
  • Currency exchange
  • Gift/Newsstand

Sports & Fitness

  • Fitness center
  • Billiards/ Pool tables
  • Table tennis
  • Squash

Services

  • Airport shuttle
  • Valet parking
  • Room service
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Tours/Ticket assistance
  • Doctor on call
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • Full board
  • Paid breakfast
  • Restaurant with air conditioning
  • Pub
  • Cafe
  • Poolside snack bar
  • Outdoor dining area

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Business services

Children's facilities

  • Cribs available
  • Paid babysitting/ Child services
  • Children's pool

Leisure facilities

  • Outdoor swimming pool
  • Garden area
  • Spa & wellness center
  • Sauna
  • Jacuzzi
  • Reflex massage

Room facilities

  • Free Wi-Fi in rooms
  • Individual air conditioning
  • Paid in-room safe
  • Mini-bar
  • Connecting rooms
  • Living room
  • Sitting area
  • Terrace
  • Balcony
  • Wardrobe
  • Tea and coffee facilities
  • Bottled water
  • Turndown service
  • Chaise lounges
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Steam shower
  • Hair dryer
  • Slippers
  • Room toiletries

Self-catering

  • Refrigerator

Bedroom

  • Down comforter

Media

  • Cable/ Satellite television
  • International calls
  • Direct dial telephone
  • AM/FM alarm clock

Policies

Check-in

  • from  2.30 pm

Check-out

  • until  12 pm

Children and extra beds

  • One child under the age of 5 may stay for free in an extra bed. 
  • One child may stay at the price of USD 50 per person per night in an extra bed. 
  • One child under the age of 5 may stay free of charge when using existing bedding. 
  • Maximum capacity of extra beds in a room is 1. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Cinnamon Citadel Kandy Kandy location
Show big map »

Hotel Address:

No 124, Sirmath Kuda Ratwatte Mawatha, Kandy, Sri Lanka, 2000

Get directions
City Center
  • Kandy
    1.7 mi
Airports
  • Mawella Lagoon (DIW)
    34.9 mi
  • Sigiriya Slaf Base (GIU)
    45.4 mi
Train Stations
  • Kandy railway station
    1.3 mi
Hotel information
  • Check-in:
    from  2.30 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2012
  • Number of rooms:
    119

Hotel Awards

Sri LankanHOTEL AWARDSHighly RecommendedKandyCinnamon Citadel Kandy

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Sri Lanka

Use Badge

Rooms and availability

Cinnamon Citadel Kandy photos Room
Standard Double Room
Bed type: Double bed
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— Less information+ More information

Standard|Standard Double Room

Standard Triple Room
Bed type: Sleeping arrangements for 3 persons
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— Less information+ More information

Standard|Standard Triple Room

Cinnamon Citadel Kandy photos Room
Superior Double Room
Bed type: Double bed
Size: 315 sq. feet
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  • Air conditioning
  • Shower
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Superior|Superior Room - Breakfast & dinner included

Room facilities
    Cinnamon Citadel Kandy photos Room
    Superior Triple Room
    Bed type: Sleeping arrangements for 3 persons
    Size: 315 sq. feet
    Check Prices
    • Air conditioning
    • Shower
    — Less information+ More information
    Room facilities
      Cinnamon Citadel Kandy photos Room
      Deluxe Room
      Bed type: Double bed
      Size: 390 sq. feet
      Check Prices
      • Air conditioning
      • Shower
      — Less information+ More information
      Room facilities
        Cinnamon Citadel Kandy photos Room
        Deluxe Triple Room
        Bed type: Sleeping arrangements for 3 persons
        Size: 390 sq. feet
        Check Prices
        • Air conditioning
        • Shower
        — Less information+ More information
        Room facilities

          How to reach hotel

          hotel Cinnamon Citadel Kandy Kandy location
          Show big map »

          Hotel Address:

          No 124, Sirmath Kuda Ratwatte Mawatha, Kandy, Sri Lanka, 2000

          Get directions
          City Center
          • Kandy
            1.7 mi
          Airports
          • Mawella Lagoon (DIW)
            34.9 mi
          • Sigiriya Slaf Base (GIU)
            45.4 mi
          Train Stations
          • Kandy railway station
            1.3 mi
          Hotel information
          • Check-in:
            from  2.30 pm
          • Check-out:
            until  12 pm
          • Year renovated:
            2012
          • Number of rooms:
            119

          Hotel Awards

          Sri LankanHOTEL AWARDSHighly RecommendedKandyCinnamon Citadel Kandy

          According to guest reviews, the hotel has been rated as
          Best Luxury Hotels in Sri Lanka

          Use Badge

          Cinnamon Citadel Kandy Location

          Legend
          • Current hotel
          • Hotels nearby
          • Other hotels
          • Airports
          • Underground stations
          • Train stations
          • Parks
          • Tourist attractions
          • Museums
          • Convention centers
          • Stadiums
          • Food and meals
          • General

          Hover above the icons to see hotel photo and details.

          Click the hotel to go to the main hotel page.

          Route Planner
          Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

          What's nearby

          Popular areas

          • Kandy Lake - 3000 ft
          • City Center - 1.7 mi

          Train stations

          • Kandy railway station - 1.2 mi

          Shopping areas

          • Kandy City Center Shopping Mall - 1.2 mi

          Monuments and Landmarks

          • Kandy Central Hospital - 3700 ft
          • Bahirawakanda Vihara Buddha Statue - 4300 ft
          • Kandy Clock Tower - 1.1 mi
          • National Museum - 1.4 mi
          • Sri Dalada Maligawa - 1.4 mi
          • Kandy View Point - 1.6 mi
          • British Garrison Cemetery - 1.6 mi
          • Kandy Pogolla Reservoir - 1.7 mi

          Stadiums

          • Asgiriya Stadium - 4000 ft
          • Bogambara Stadium - 1.4 mi

          Museums

          • Kandy Museum - 1.4 mi
          • Kandyan Art Association & Cultural Centre - 1.6 mi
          • Ceylon Tea Museum - 2.6 mi

          Parks

          • Udawatta Kele Sanctuary - 1.3 mi
          • Royal Palace Park - 1.4 mi

          Public parking

          • Temple of Tooth Relic - 1.4 mi
          • Lakeside Adventist Hospital - 1.9 mi

          Local attractions

          • Kandy Lake - 1.3 mi
            Centre of Kandy City, Kandy
          • Temple of the Tooth - 1.4 mi
            Palace Square, Kandy
          • National Museum Kandy - 1.5 mi
            National Museum, Kandy, Central Province, Kandy
          • Maha Vishnu Devalaya - 1.3 mi
            Temple Square, Kandy
          • Natha Devale - 1.4 mi
            Temple Square 20000, Kandy
          Hotel information
          • Check-in:
            from  2.30 pm
          • Check-out:
            until  12 pm
          • Year renovated:
            2012
          • Number of rooms:
            119

          Hotel Awards

          Sri LankanHOTEL AWARDSHighly RecommendedKandyCinnamon Citadel Kandy

          According to guest reviews, the hotel has been rated as
          Best Luxury Hotels in Sri Lanka

          Use Badge

          Hotels nearby
          Clock Inn Kandy
          2 stars
          2 km
          Kandy City Hotel
          3 stars
          2 km
          Sharon Inn Kandy
          2 stars
          3 km
          Ozo Kandy Hotel
          4 stars
          3 km
          Cities nearby

          Cinnamon Citadel Kandy Reviews

          Guest reviews are submitted by our customers after their stay at Cinnamon Citadel Kandy

          Average guest rating

          7.8out of 10
          Fabulous
          Based on 86 reviews

          Rating by category:

          Location
          8.5
          Value
          7.8
          Service
          8.4
          Rooms
          8.7

          Guest reviews

          • Family with children
            5.0

            Had a decent pool and variety at buffet

            Restaurant was too crowded and appeared to be a meeting place for local residents… All rooms had connecting doors and walls were not sound proof - we could hear the television from next doors till late at night. We had specifically asked for a double room with a king size bed as we were travelling with our 4 year old daughter and we were shown to a room where 2 single beds were placed together to make a double bed. When I complained and insisted I was told all rooms are the same and they dont really have rooms with king size beds. I found this extremely unfair - why would the hotel accept our booking when they clearly couldnt cater to our needs. We were later moved to another room where they said we could have a double bed but after moving there with our luggage it was same situation…2 single beds with a double bed mattress.

          • Group of friends
            9.2

            it's very nice , good view to the river

            the road was very long and narrow to go from the hotel to city center

          • Family with children
            8.8

            Lovely location. Nice pool area. Good buffet breakfast. Good sized room

            Staff not always aware of cost for children for evening buffet. Triple room had 3 single beds - as family would have preferred a double and a single. Out of city location meant it was dificult to find hotel - there were signs coming out of Kandy but they were a bit hit and miss

          • Family with children
            5.0

            Except the location its not good place to stay

          • Family with children
            4.2

            Nice lake view

            Poor bathrooms, clogged sink and tubs, daily problem of ants. We wanted to reduce the stay but had booked online so they charged us full price instead of giving us a break. Very few restaurants, too far from city and in room dining closed at 10 :(

          • Family with children
            7.0

            Place was very clean but the food was not tasty.

          • Single
            4.2

            just pool nothing else

            when i checked into the hotel i was given a room with a strange smell. after a lot of effort i was able to change my room. the hotel is no where close to what it looks like in the pics on the web. it is far from the city centre and the blue river water shown in the pics is indeed quiet muddy. the pool is good. restaurants close quiet early and there is not much to do at the hotel after 9pm. their accounting methodology for bill is also quiet different from the rest of the world i.e. they levy tax on tax.

          • Couple
            8.8

            Very good facility with different options for eating (a la carte restaurant, buffet restaurant, and bar overlooking the swimming pool serving very good dishes), Room was large clean and comfortable. Great value for money. Very good swimming pool, Pleasant view on the river. relaxing atmosphere.

            Twin beds in a double room, I consider it a downside.The location is out of the center of town (need taxi to get there, about 15-20 min drive),this could be not convenient for some. Not a boutique hotel, many tour groups there, not issue for me could be for others.

          • Single
            7.4

            Very calm & quite place to enjoy

          • Older travelers
            7.8

            Beds hard but mattress topper supplied on request which mad it very compfrtable Excellent staff

          • Family with children
            8.2

            Very clean rooms and bathrooms. A/c systems working perfectly, good breakfast selection, great pool with attached pool for kids.

            No gym or health club. Limited activities for kids ( only pool). It would have been better to have a kid's play area since the hotel has enough landspace to make one.

          • Group of friends
            6.6

            Quite decent and comfortable hotel but it would benefit from a refurbishment - a bit dated in its architecture friendly staff nice pool

            Hotel is a few km away from the center spa needs full refurbishment

          • Family with children
            7.4

            When we booked with booking,com we had requested an extra bed in the room but the hotel had not received the message. Despite this they agreed to put an extrea bed in the room which was a bit of a squeeze and they did not charge us it. The staff were friendly and helpful and the room was clean with complimentary coffee and tea provided. Also quality towels and a good hair dryer. We were sorry we hadn't used this hotel as our base for touring the various temples... in the area. This was without doubt one of the best hotels we stayed at for the price.

          • Family with children
            8.8

            A very good hotel with polite staff, relaxing location,good big rooms and a really good buffet

          • Group of friends
            8.8

            Generlly very nice, nothing to complain. Surrounding was good, enjoyed the live music, good food, helpful staff. Comfortable and spacious rooms.

            Did not like the surchages which we had to pay without taking part in the events. No complaints

          How to reach hotel

          hotel Cinnamon Citadel Kandy Kandy location
          Show big map »

          Hotel Address:

          No 124, Sirmath Kuda Ratwatte Mawatha, Kandy, Sri Lanka, 2000

          Get directions
          City Center
          • Kandy
            1.7 mi
          Airports
          • Mawella Lagoon (DIW)
            34.9 mi
          • Sigiriya Slaf Base (GIU)
            45.4 mi
          Train Stations
          • Kandy railway station
            1.3 mi
          Hotel information
          • Check-in:
            from  2.30 pm
          • Check-out:
            until  12 pm
          • Year renovated:
            2012
          • Number of rooms:
            119

          Hotel Awards

          Sri LankanHOTEL AWARDSHighly RecommendedKandyCinnamon Citadel Kandy

          According to guest reviews, the hotel has been rated as
          Best Luxury Hotels in Sri Lanka

          Use Badge