Cinnamon Citadel Kandy

ex. Chaaya Citadel Kandy

No 124, Sirmath Kuda Ratwatte Mawatha, Kandy, Sri Lanka, 2000  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Cinnamon Citadel Kandy

 Free Wi-Fi

Free Wi-Fi in public areas

 Parking

Paid parking

 24-hour

24-hour reception

 Swimming pool

Outdoor swimming pool

 Fitness/Gym

Fitness center

 Spa and relaxation

Spa & wellness center

Reflex massage

Jacuzzi

 Food/Drinks

Restaurant

Poolside snack bar

 Meeting facilities

Conference room

Overview

The spectacular 4-star Cinnamon Citadel Kandy offers a luxury accommodation in a lively area of Kandy. Founded in 1983, the hotel underwent a renovation in 2012.

The property is set within a 30-minute walking distance from Kandy city center, in the proximity of Royal Palace of Kandy, Kandy City Center Shopping Mall and Bogambara Stadium. A palace and monuments lie a short distance away.

The vicinity of forests and a valley as well as quick access to a stadium and entertainment venues set the hotel apart.

Cinnamon Citadel Kandy can be reached in 60 minutes by car from Mawella Lagoon airport.

Rooms

The property offers 119 guestrooms appointed with a personal safe, a minibar, free Wi-Fi, a private balcony and satellite TV. They also have a fridge and coffee/tea makers available for self-catering.

Eat & Drink

At the restaurant international dishes are served. The hotel invites guests to the Poolside bar to relax with a drink.

Services

Cinnamon Citadel Kandy offers a meeting room and a business center along with laundry, 24-hour reception and a doctor on call.

Relax

Guests with children can use babysitting and a pool available on the premises. A gym and a fitness center are among the on-site facilities.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Free public parking is possible on site.

Year renovated:   2012.  Number of rooms:   119.

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Facilities

General

  • Free Wi-Fi in public areas
  • Paid on-site parking
  • Late check-in/-out
  • 24-hour reception
  • Non-smoking rooms
  • 24-hour security
  • Safe deposit box
  • No pets allowed
  • Gift/Newsstand
  • Currency exchange
  • Luggage storage
  • Elevator
  • Rooms/Facilities for disabled

Sports & Fitness

  • Fitness center

Services

  • Airport shuttle
  • Valet parking
  • Room service
  • Bell staff/Porter
  • Bicycle rental
  • Car rental
  • Self-service laundry
  • Doctor on call
  • Shops/Commercial services
  • Newspaper service
  • Tours/Ticket assistance

Dining facilities

  • Full board
  • Paid breakfast
  • Restaurant with air conditioning
  • Restaurant buffet
  • Poolside snack bar
  • Outdoor dining area
  • Pub
  • Cafe

Meeting facilities

  • Business center
  • Conference room
  • Meeting/Banquet facilities

Children's facilities

  • Cribs available
  • Paid babysitting/Child services
  • Children's pool

Leisure facilities

  • Outdoor swimming pool
  • Spa & wellness center
  • Jacuzzi
  • Sauna
  • Garden area
  • Reflex massage

Room facilities

  • Free Wi-Fi in rooms
  • Individual air conditioning
  • Paid in-room safe
  • Mini-bar
  • Tea and coffee facilities
  • Bottled water
  • Connecting rooms
  • Living room
  • Sitting area
  • Terrace
  • Balcony
  • Rollaway beds
  • Chaise lounges
  • Wardrobe
  • Fan/Extractor

Bathroom

  • Private bathroom
  • Steam shower
  • Room toiletries
  • Hair dryer
  • Slippers

Kitchen facilities

  • Refrigerator

Media

  • Cable/Satellite television
  • Direct dial telephone
  • International calls
  • AM/FM alarm clock

Policies

Check-in

  • from  2 pm

Check-out

  • until  12 pm

Children and extra beds

  • One child may stay at the price of USD 50 per person per night in an extra bed. 
  • One child under the age of 5 may stay free of charge when using existing bedding. 

How to reach hotel

hotel Cinnamon Citadel Kandy Kandy location
Show big map »

Hotel Address:

No 124, Sirmath Kuda Ratwatte Mawatha, Kandy, Sri Lanka, 2000

Get directions
City Center
  • Kandy
    1.7 mi
Airports
  • Mawella Lagoon (DIW)
    34.9 mi
  • Sigiriya Slaf Base (GIU)
    45.4 mi
Train Stations
  • Kandy railway station
    1.3 mi
Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2012
  • Number of rooms:
    119

Hotel Awards

Sri LankanHOTEL AWARDSHighly RecommendedKandyCinnamon Citadel Kandy

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Sri Lanka

Use Badge

Rooms and availability

Cinnamon Citadel Kandy photos Exterior Hotel information
Superior Double Room
Bed type: Double bed
Size: 315 sq. feet
Check Prices
  • Air conditioning
  • Shower
— Less information+ More information

Superior Room

Room facilities
    Cinnamon Citadel Kandy photos Room
    Superior Triple Room
    Bed type: 1 Double bed and 1 Single bed
    Size: 315 sq. feet
    Check Prices
    • Air conditioning
    • Shower
    — Less information+ More information

    Triple Superior

    Room facilities

      How to reach hotel

      hotel Cinnamon Citadel Kandy Kandy location
      Show big map »

      Hotel Address:

      No 124, Sirmath Kuda Ratwatte Mawatha, Kandy, Sri Lanka, 2000

      Get directions
      City Center
      • Kandy
        1.7 mi
      Airports
      • Mawella Lagoon (DIW)
        34.9 mi
      • Sigiriya Slaf Base (GIU)
        45.4 mi
      Train Stations
      • Kandy railway station
        1.3 mi
      Hotel information
      • Check-in:
        from  2 pm
      • Check-out:
        until  12 pm
      • Year renovated:
        2012
      • Number of rooms:
        119

      Hotel Awards

      Sri LankanHOTEL AWARDSHighly RecommendedKandyCinnamon Citadel Kandy

      According to guest reviews, the hotel has been rated as
      Best Luxury Hotels in Sri Lanka

      Use Badge

      Cinnamon Citadel Kandy Location

      Legend
      • Current hotel
      • Hotels nearby
      • Other hotels
      • Airports
      • Underground stations
      • Train stations
      • Parks
      • Tourist attractions
      • Museums
      • Convention centers
      • Stadiums
      • Food and meals
      • General

      Hover above the icons to see hotel photo and details.

      Click the hotel to go to the main hotel page.

      Route Planner
      Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

      What's nearby

      Popular areas

      • City Center - 1.7 mi

      Places of interest

      • Bahirawakanda Vihara Buddha Statue - 4300 ft
      • Sri Dalada Maligawa - 1.4 mi
      • British Garrison Cemetery - 1.6 mi

      Train stations

      • Kandy railway station - 1.2 mi

      Convention centers

      • Kandy Lake - 3000 ft

      Shopping areas

      • Kandy Museum - 1.4 mi
      • Kandyan Art Association & Cultural Centre - 1.6 mi
      • Ceylon Tea Museum - 2.6 mi

      Monuments and Landmarks

      • Kandy Central Hospital - 3700 ft
      • Kandy Clock Tower - 1.1 mi
      • National Museum - 1.4 mi
      • Kandy View Point - 1.6 mi
      • Kandy Pogolla Reservoir - 1.7 mi

      Museums

      • Udawatta Kele Sanctuary - 1.3 mi
      • Royal Palace Park - 1.4 mi

      Parks

      • Asgiriya Stadium - 4000 ft
      • Bogambara Stadium - 1.4 mi

      Business areas

      • Kandy City Center Shopping Mall - 1.2 mi

      Public parking

      • Temple of Tooth Relic - 1.4 mi
      • Lakeside Adventist Hospital - 1.9 mi

      Local attractions

      • Kandy Lake - 1.3 mi
        Centre of Kandy City, Kandy
      • Temple of the Tooth (Sri Dalada Maligawa) - 1.4 mi
        Palace Square, Kandy
      • National Museum Kandy - 1.5 mi
        National Museum, Kandy, Central Province, Kandy
      • Maha Vishnu Devalaya - 1.3 mi
        Temple Square, Kandy
      • Natha Devale - 1.4 mi
        Temple Square 20000, Kandy
      Hotel information
      • Check-in:
        from  2 pm
      • Check-out:
        until  12 pm
      • Year renovated:
        2012
      • Number of rooms:
        119

      Hotel Awards

      Sri LankanHOTEL AWARDSHighly RecommendedKandyCinnamon Citadel Kandy

      According to guest reviews, the hotel has been rated as
      Best Luxury Hotels in Sri Lanka

      Use Badge

      Hotels nearby
      Clock Inn Kandy
      2 stars
      2 km
      Kandy City Hotel
      3 stars
      2 km
      Ozo Kandy Hotel
      4 stars
      3 km
      See Kandy Hotel
      3 stars
      4 km
      Days Inn Kandy
      3 stars
      4 km
      Kandyan Hotel
      3 stars
      4 km
      Kandy View Hotel
      3 stars
      4 km
      Cities nearby

      Cinnamon Citadel Kandy Reviews

      Guest reviews are submitted by our customers after their stay at Cinnamon Citadel Kandy

      Average guest rating

      7.8out of 10
      Fabulous
      Based on 86 reviews

      Rating by category:

      Location
      8.5
      Value
      7.8
      Service
      8.4
      Rooms
      8.7

      Guest reviews

      • Family with children
        5.0

        Had a decent pool and variety at buffet

        Restaurant was too crowded and appeared to be a meeting place for local residents… All rooms had connecting doors and walls were not sound proof - we could hear the television from next doors till late at night. We had specifically asked for a double room with a king size bed as we were travelling with our 4 year old daughter and we were shown to a room where 2 single beds were placed together to make a double bed. When I complained and insisted I was told all rooms are the same and they dont really have rooms with king size beds. I found this extremely unfair - why would the hotel accept our booking when they clearly couldnt cater to our needs. We were later moved to another room where they said we could have a double bed but after moving there with our luggage it was same situation…2 single beds with a double bed mattress.

      • Group of friends
        9.2

        it's very nice , good view to the river

        the road was very long and narrow to go from the hotel to city center

      • Family with children
        8.8

        Lovely location. Nice pool area. Good buffet breakfast. Good sized room

        Staff not always aware of cost for children for evening buffet. Triple room had 3 single beds - as family would have preferred a double and a single. Out of city location meant it was dificult to find hotel - there were signs coming out of Kandy but they were a bit hit and miss

      • Family with children
        5.0

        Except the location its not good place to stay

      • Family with children
        4.2

        Nice lake view

        Poor bathrooms, clogged sink and tubs, daily problem of ants. We wanted to reduce the stay but had booked online so they charged us full price instead of giving us a break. Very few restaurants, too far from city and in room dining closed at 10 :(

      • Family with children
        7.0

        Place was very clean but the food was not tasty.

      • Single
        4.2

        just pool nothing else

        when i checked into the hotel i was given a room with a strange smell. after a lot of effort i was able to change my room. the hotel is no where close to what it looks like in the pics on the web. it is far from the city centre and the blue river water shown in the pics is indeed quiet muddy. the pool is good. restaurants close quiet early and there is not much to do at the hotel after 9pm. their accounting methodology for bill is also quiet different from the rest of the world i.e. they levy tax on tax.

      • Couple
        8.8

        Very good facility with different options for eating (a la carte restaurant, buffet restaurant, and bar overlooking the swimming pool serving very good dishes), Room was large clean and comfortable. Great value for money. Very good swimming pool, Pleasant view on the river. relaxing atmosphere.

        Twin beds in a double room, I consider it a downside.The location is out of the center of town (need taxi to get there, about 15-20 min drive),this could be not convenient for some. Not a boutique hotel, many tour groups there, not issue for me could be for others.

      • Single
        7.4

        Very calm & quite place to enjoy

      • Older travelers
        7.8

        Beds hard but mattress topper supplied on request which mad it very compfrtable Excellent staff

      • Family with children
        8.2

        Very clean rooms and bathrooms. A/c systems working perfectly, good breakfast selection, great pool with attached pool for kids.

        No gym or health club. Limited activities for kids ( only pool). It would have been better to have a kid's play area since the hotel has enough landspace to make one.

      • Group of friends
        6.6

        Quite decent and comfortable hotel but it would benefit from a refurbishment - a bit dated in its architecture friendly staff nice pool

        Hotel is a few km away from the center spa needs full refurbishment

      • Family with children
        7.4

        When we booked with booking,com we had requested an extra bed in the room but the hotel had not received the message. Despite this they agreed to put an extrea bed in the room which was a bit of a squeeze and they did not charge us it. The staff were friendly and helpful and the room was clean with complimentary coffee and tea provided. Also quality towels and a good hair dryer. We were sorry we hadn't used this hotel as our base for touring the various temples... in the area. This was without doubt one of the best hotels we stayed at for the price.

      • Family with children
        8.8

        A very good hotel with polite staff, relaxing location,good big rooms and a really good buffet

      • Group of friends
        8.8

        Generlly very nice, nothing to complain. Surrounding was good, enjoyed the live music, good food, helpful staff. Comfortable and spacious rooms.

        Did not like the surchages which we had to pay without taking part in the events. No complaints

      How to reach hotel

      hotel Cinnamon Citadel Kandy Kandy location
      Show big map »

      Hotel Address:

      No 124, Sirmath Kuda Ratwatte Mawatha, Kandy, Sri Lanka, 2000

      Get directions
      City Center
      • Kandy
        1.7 mi
      Airports
      • Mawella Lagoon (DIW)
        34.9 mi
      • Sigiriya Slaf Base (GIU)
        45.4 mi
      Train Stations
      • Kandy railway station
        1.3 mi
      Hotel information
      • Check-in:
        from  2 pm
      • Check-out:
        until  12 pm
      • Year renovated:
        2012
      • Number of rooms:
        119

      Hotel Awards

      Sri LankanHOTEL AWARDSHighly RecommendedKandyCinnamon Citadel Kandy

      According to guest reviews, the hotel has been rated as
      Best Luxury Hotels in Sri Lanka

      Use Badge